Privacy Policy

1. Information We Collect

We may collect the following categories of personal information:

Information You Provide

• Name
• Phone number
• Email address
• Service address
• Information submitted through contact forms, booking forms, or live chat
• Communications via phone, SMS, or email

Automatically Collected Information

• IP address
• Browser type and device information
• Pages visited and interactions with our website
• Cookies and similar tracking technologies

Call & Messaging Information

• Call recordings (where permitted by law)
• SMS message content and timestamps
• Records of communication preferences and consent

2. How We Use Personal Information

We use personal information to:

• Respond to service inquiries and requests
• Schedule and coordinate service appointments
• Communicate with customers regarding appointments, service updates, and support
• Facilitate dispatching and service fulfillment
• Improve our website, operations, and customer experience
• Comply with legal, regulatory, and carrier requirements
• Protect against fraud, abuse, or misuse of our services

3. Service Providers, Subcontractors & Partner Fulfillment

To fulfill customer service requests, we may share personal information with:

• Independent technicians and subcontractors
• Service providers that assist with scheduling, dispatching, communications, payment processing, or operations
• Partner service providers or companies engaged to complete requested services

In some cases, requested services may be performed by independent third-party service providers or partner companies who are not our employees but are engaged to fulfill customer requests.

Personal information is shared solely as necessary to schedule, dispatch, and complete requested services. Such parties are authorized to use personal information only for service fulfillment purposes and not for unrelated marketing or independent use.

4. Sale of Personal Information

We do not sell personal information as defined under the California Consumer Privacy Act (CCPA/CPRA).

5. SMS & Text Messaging Communications

If you opt in to receive SMS messages from Professional Garage Door Services, we may send:

• Appointment confirmations and reminders
• Scheduling updates
• Service notifications
• Customer support communications
• Promotional or informational messages (when applicable)

Message frequency may vary. Message and data rates may apply.

You may opt out at any time by replying STOP to any message. For assistance, reply HELP or visit our website.

SMS consent is not shared with third parties or affiliates.

6. Cookies, Tracking Technologies & Analytics

We use cookies, session recording tools, and similar technologies to:

• Analyze website traffic and performance
• Improve functionality and user experience
• Support marketing and advertising efforts
• Record user sessions for quality improvement (e.g., Flock, a session recording and heatmap analytics tool)

Session Recording: We use Flock, a session recording and heatmap analytics service, to understand how visitors interact with our website. Flock may record mouse movements, clicks, scrolling behavior, and page views. This data is used solely to improve our website's usability and user experience.

You may disable cookies through your browser settings; however, some website features may not function properly.

7. Data Retention & Security

We retain personal information only for as long as reasonably necessary to fulfill business, legal, and operational purposes. We implement reasonable administrative, technical, and physical safeguards designed to protect personal information.

No data transmission or storage system can be guaranteed to be 100% secure.

8. California Privacy Rights (CCPA / CPRA)

California residents have the right to:

• Know what personal information we collect and how it is used
• Request access to personal information
• Request deletion of personal information
• Opt out of the sale or sharing of personal information (we do not sell personal information)
• Not be discriminated against for exercising privacy rights

Requests may be submitted using the contact information below.

9. Children's Privacy

Our services are not intended for individuals under the age of 13. We do not knowingly collect personal information from children.

10. Governing Law

This Privacy Policy shall be governed by and construed in accordance with the laws of the State of California, United States.

11. Changes to This Privacy Policy

We may update this Privacy Policy at any time. Updates will be posted on this page with a revised effective date.

12. Contact Information

If you have questions about this Privacy Policy or our privacy practices, contact us: